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Welcome to WorkBooth: the Technology Behind @Home!
Please close Internet Explorer window and login to WorkBooth using the "Go To Work" shortcut in your computer per instructions below.

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  1. Accessing the Workbooth Wizard Application.

    When you start each work day, you start your computer and log in using your TeleTech credentials.
    Before performing any work-related tasks, you must first punch in to begin your work day. This ensures TeleTech pays you for all worktime-qualifying tasks required for you to perform your job.
    To access the Workbooth Wizard Application:
    1. Click the Start icon.
    2. Click the TeleTech folder.
    3. Select the Go to Work option.

    startkronos01.png startkronos02.png

    Though not required, TeleTech recommends that you create a Start menu shortcut for a more convenient experience.
    To create the shortcut:
    1. Right-click the Go to Work option
    2. From the drop-down menu, select the Pin to Start Menu command.

    You are ready to begin using the wizard.

  2. Using the Workbooth Wizard Quick Links Menu.

    When you access the Workbooth Wizard, you receive the Quick Links menu and a customized message that corresponds with your timed scenario:
    ScenarioMessage
    Accessing when scheduled to work within 15 minutes or lessWFO indicates that you are scheduled to work within 15 minutes. If you are logging in to begin your scheduled shift, please select the ‘Start/End Shift’ option below.
    Accessing when not scheduled to workWFO indicates that you are not scheduled to work. If you believe your schedule in WFO may be incorrect, please click the ‘Start/End Shift’ option. If you received a Jumper Request and were directed to use this option in the message, please click the ‘Jumper’ option. If you are experiencing Technical issues, please click the ‘Technical’ option.
    Accessing between 16 and 60 minutes before scheduled shiftWFO indicates that your shift starts in more than 15 minutes. Please log in closer to your scheduled shift start time or click the option below to indicate your reason for logging in.
    Accessing more than 60 minutes before scheduled shiftWFO indicates that your shift starts in more than 60 minutes. Please log in closer to your scheduled shift start time or click the option below to indicate your reason for logging in.
    Accessing more than 60 minutes after your scheduled shift began, but has not endedWFO indicates that your shift has already started. If you are logging in to begin your scheduled shift, please select the ‘Start/End Shift’ option. If you are not ready to login for your shift, please select an alternate option.
    Accessing after your scheduled shift has endedWFO indicates that your schedule has ended for the day. If you are logging in to take calls, please select the ‘Start/End Shift’ option. If you are not logging in to handle calls, please select an alternate option.

  3. Using the Kronos Clock Punch Menu.

    When you click the Start/End Shift button, you are directed to the Kronos Clock Punch menu.

    include/startkronos03.png

  4. Punching in and out to Begin or End Your Scheduled Shift.

    Using the Kronos Clock Punch Menu.
    1. When you click the Start/End Shift button, you are directed to the Kronos login page.
    2. Log in using your credentials to access the Kronos Clock Punch menu.


    3. startkronos04.png


      Punching In to begin or Punching Out to end your scheduled shift.
      startkronos05b.png

      To begin your work day, click the In Punch icon.
      You are punched in for the start of your shift.
      startkronos05c.png

      To end your scheduled shift, click the Out Punch icon.
      You are punched out of your work day.
    startkronos06.png


    Going to Work.
    1. After you punch in , Kronos displays your timestamp details and displays the Workbooth button.
    2. Click the Workbooth button to access the login page.
    3. Then, log in to Workbooth in preparation for taking calls.

    4. startkronos07.png

  5. Using Other Clock Punch Menu Options.

    • If you are punching in for your initial TeleTech Essentials and client production training, click the Initial Training In icon.
    • If you have completed client production training and are in the Nesting phase of your tenure, click the Nesting Training In icon.
    • If you are attending a scheduled up training session, click the Up Training In icon.
    • When it is time to stop your training, nesting, or up training, click the Out Punch icon.
    • When it is time to begin a scheduled meal or rest break, click the Out Punch icon.
    • When it is time to end a scheduled shift, click the Out Punch icon.


  6. Punching Accurately.

    • To ensure your activities are coded correctly in Kronos, punching accurately is critical. Committing missed or incorrect punches is the primary cause of requested timekeeping corrections.
      Do your part to make sure your time is coded correctly to avoid payroll discrepancies and to help us promptly ensure that you are paid for all time worked.
    • When you stop one activity, and then start a different activity, you must always punch out first, and then punch in to the correct activity.


  7. Summarizing Your Daily Login and Logout Steps.

    When you begin each scheduled shift:
    1. Click the Go to Work shortcut.
    2. From the Workbooth Wizard menu, click the Start/End Shift button.
    3. From the Kronos Clock Punch menu, click the In Punch button.
    4. Log in to Workbooth.
    5. Start all required applications.
    6. Log in to your phone system.


    When you end each scheduled shift:
    1. Log out of from your phone.
    2. Close all your applications.
    3. Log out of Workbooth.
    4. Click the Go to Work shortcut.
    5. From the Workbooth Wizard menu, click the Start/End Shift button.
    6. From the Kronos Clock Punch menu, click the Out Punch button.


  8. Using Helpful Tips.

    Follow these best practices to ensure you accurately follow procedures.

    • Do not remain logged in to Workbooth outside of your scheduled shift.
    • Always use the Workbooth Wizard to begin and end your scheduled shift.
    • Use the standard Kronos Clock Punch menu to punch in and out throughout your scheduled shift.
If you still need assistance please first review our FAQ site, or then you can contact technical support via Live Chat. Representatives are available 24/7.

   Thank you,
      TeleTech® @Home Talent Acquisition
UPDATE - September 7, 2016



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